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Dear Valued Customers,

We are doing our best, as always, to navigate the continued supply chain and shipping delays we are facing. We thank you for your continued patience and understanding as many orders will be delayed. Unfortunately, we are unable to guarantee requested delivery dates at this time. There are elements far beyond our control as we are dependent on 3rd parties for supplies and shipping. 

We are doing everything we can to mitigate delays. This includes:

  • adding additional coolants to boxes
  • upgrading shipping at our expense
  • and shipping early when possible

We're always here to support you. We are available via email (, via live chat (M-F 9-6 EST), and on our social media channels. Please reach out to our team if you need anything. 

Happy New Year!

XOXO, Team Red Velvet NYC