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Dear Valued Customers,

The safety and health of our community, including our loyal customers and employees is of utmost importance to us, and continues to be our number one priority.

We are currently open continuing to operate and ship as usual. We know that in times like these, it's important that we continue to serve you and your families.

We have implemented the rigorous recommended strategies outlined by the CDC, and a comprehensive plan to protect our employees as well as our customers. 

We thank you for your patience and understanding as some orders may be delayed.  Unfortunately, we are unable to guarantee requested delivery dates at this time.  There are elements beyond our control as we are dependent on 3rd parties for supplies and more importantly, shipping. Please visit the FedEx website for updates on their current operating schedule.

We're here to support you. We are available via email (, via live chat (M-F 9-6 EST), and on our social media channels. Please reach out to our team if you need anything. 

Please be safe and please take care of yourselves and your families during this time.

XOXO, Team Red Velvet NYC